Shipping policy

1. Shipping Coverage

We ship thermos cups and ceramic cups exclusively within France.

2. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order ships.

3. Shipping Methods & Delivery Times

  • Standard Shipping: 3-5 business days after processing.
  • No expedited shipping options are available at this time.
  • Delivery times are estimates; delays may occur due to holidays or carrier issues.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order weight.
  • No free shipping offers apply unless explicitly stated on our website.

5. Shipping Address

  • All orders must be shipped to a valid French address.
  • We do not ship to P.O. boxes or military addresses.
  • Ensure your shipping address is accurate; we are not responsible for misdeliveries due to incorrect information.

6. Lost or Damaged Shipments

  • Contact us within 3 days of the estimated delivery date if your order is lost or damaged.
  • Provide your order number and photos of any damage for assistance.
  • We will investigate with the carrier and offer a replacement or refund if applicable.

7. Contact Us

For shipping-related questions:
  • Address: 32 Rue de Candale, Bordeaux, Nouvelle-Aquitaine 51602, France
  • Phone: +33694656473
  • Email: support@fashionclothingusa.com