Shipping policy
1. Shipping Coverage
We ship thermos cups and ceramic cups exclusively within France.
2. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking details once your order ships.
3. Shipping Methods & Delivery Times
- Standard Shipping: 3-5 business days after processing.
- No expedited shipping options are available at this time.
- Delivery times are estimates; delays may occur due to holidays or carrier issues.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and order weight.
- No free shipping offers apply unless explicitly stated on our website.
5. Shipping Address
- All orders must be shipped to a valid French address.
- We do not ship to P.O. boxes or military addresses.
- Ensure your shipping address is accurate; we are not responsible for misdeliveries due to incorrect information.
6. Lost or Damaged Shipments
- Contact us within 3 days of the estimated delivery date if your order is lost or damaged.
- Provide your order number and photos of any damage for assistance.
- We will investigate with the carrier and offer a replacement or refund if applicable.
7. Contact Us
For shipping-related questions:
- Address: 32 Rue de Candale, Bordeaux, Nouvelle-Aquitaine 51602, France
- Phone: +33694656473
- Email: support@fashionclothingusa.com